We are a small Keswick-based company.

Residential services

Our residential services have been developed to take account of almost any kind of gardening requirement.

We can, quite literally, design a garden from the ground up. If, for example, you’ve moved into a brand new house, we can help you create a garden which compliments it. Or, if you don’t like the garden you’ve inherited, we can clear it and start from scratch.

Our services cover residential gardens and commercial grounds plus:

  • Planning and design;

  • Tidies and clearances;

  • Tree and shrub planting;

  • Tree and hedge pruning;

  • Fencing, decking and paving;

  • Regular garden and grounds maintenance.

Commercial services

Our commercial services cover the maintenance and development of gardens at offices, factories, apartment blocks and gated communities.

We have worked for companies in the aerospace and engineering industries, organisations providing serviced office space, residents’ associations and companies in the leisure sector.

About us

Green Shoots Gardening Services is a small Keswick-based company set up in 2002 by experienced gardeners. We worked in Twickenham, south-west London, for 16 years before moving to Cumbria.

We provide a professional yet highly personalised service covering all aspects of residential and commercial gardening – from clearances and tidies to fresh designs and ongoing maintenance.

Home visit

At the start of every job, we like to visit our clients to discuss their needs and to assess the scope and requirements of the project. We then draw up a plan with alternative options covering the costs. Once the plans are agreed, we undertake the work with the minimum disruption.

Involve the client

We like to get as much input from our clients as possible, to ensure we get the best possible result.

Green Shoots Gardening Services is covered by public liability insurance to the tune of £2 million; we are also registered Waste Carriers (licence number: EAN/930083/CB) and can provide waste-transfer documentation, if required.

Residential services

Our residential services have been developed to take account of almost any kind of gardening requirement.

We can, quite literally, design a garden from the ground up. If, for example, you’ve moved into a brand new house, we can help you create a garden which compliments it. Or, if you don’t like the garden you’ve inherited, we can clear it and start from scratch.

We can change an existing garden so that it becomes the kind of space you really want. We can turn a high-maintenance garden into something that’s easier to manage. Or we can make a drab space beautiful.

And, of course, we maintain existing gardens. We have regular maintenance schemes which can be tailored to suit your requirements.

Before

After

Before

After

Before

After

Commercial services

Our commercial services cover the maintenance and development of gardens at offices, factories, apartment blocks and gated communities.

We have worked for companies in the aerospace and engineering industries, organisations providing serviced office space, residents’ associations and companies in the leisure sector.

If you company is locating to new premises, for example, we can transform adjacent wasteland into a usable, attractive environment.

We also have off-the-shelf maintenance schemes, any of which can be tailored to meet your specific requirements.

Green Shoots Gardening Services are registered Waste Carriers (licence number: EAN/930083/CB) and can provide waste-transfer documentation, if required.

What our clients say about us…

Over the last few years we’ve worked for a lot of people. Here’s what some of them say about us.

“Thanks for the great job on the garden”

“We went back to the house during our short trip to the UK and were very happy with your work. The gardens looked great!”

“Thanks for looking after the garden. We really appreciate your suggestions for improvements and repairs as necessary.”

“Your service levels have been fine so far. If I had anything to complain about, I would have been on the phone long ago. Thanks for your service so far.”

Our mailing address is:

Applethwaite Farm Yard, Applethwaite, Keswick, Cumbria, CA12 4PN

Mob: 07889 568 436

Email: enquiries@greenshoots.uk.com

Twitter @GreenShootsG

Simply complete the form and we will contact you

Terms and conditions

By purchasing goods from greenshoots.uk.com you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.

These terms describe the basis for purchase by you and sale by us of the products described on this web site.

It is agreed that the terms set out here constitute the total agreement made between the parties and no variation or modification of this contract shall be effective unless agreed by both parties in writing.

The Contractor

The term ‘Contractor’ shall mean Green Shoots Gardening Ltd. The Contractor agrees to perform the work as summarised in the Estimate Document and detailed in the ‘Terms and Conditions’ document. All work will be carried out in a competent manner.

The Client

The term ‘Client’ shall mean the person or persons who have authorised the contract and normally be the Owners (or Owners’ Agent) of the garden in which the works are to take place.

Additional work

Where additional work is requested outside the original quotation, it will be charged at the current standard rate on a person-hour basis unless otherwise agreed in writing.

Force Majeure or Act of God

The due performance of this Contract is subject to alteration or cancellation by either party owing to any cause beyond their control.

Expiry of Estimate

Estimates are valid for 60 days from the submission date, after which period, the Contractor reserves the right to withdraw and submit a new Estimate.

Deposit

One-half of the total price is payable at least one week prior to the start of work, followed by agreed weekly stage payments. These payments are deducted in full from the quoted price, which then becomes payable upon completion of the works.

Payment method

Our preferred method of payment is by direct bank credit into an account which will be advised. Alternatively please make cheques payable to Green Shoots Gardening Ltd.

Payment

Payment is due upon satisfactory completion of the Contract. A surcharge of 3.0 per cent of the invoice amount per overdue month will be levied on all accounts not paid within 30 days of the invoice dated. Costs incurred collecting overdue accounts will be the responsibility of the Client.

Materials

All materials remain the property of the Contractor until full payment has been received and that all funds have cleared on any cheques used as payment or part-payment.

Cancellation

Cancellation of work not received within 5 working days of scheduled start of work will be subject to a charge of 15% of the quoted price.

Complaints

Any complaints should be raised by the Client with the Contractor, in writing, within 28 days of first becoming aware of the matter to be complained of and, in any event, within 28 days of completion of works.

Ownership

It is assumed that all areas specified are owned by the Client unless otherwise stated.

Preparation

Preparation is possibly the most important part of redesigning a garden. Usually, there is little or no impediment to this work, but occasionally unforeseen difficulties may be encountered which require the use of heavier tools and necessitate more hours than was budgeted for in the original estimate. The price estimated for this part of the work assumes that no such obstacles exist, but should the Contractor encounter any such difficulties, it may be necessary to add extra charges to reflect the additional work.

Underground Services

Although every care will be taken to avoid such services, unless the exact location of underground pipes, wires or cables is clearly marked on site, or detailed on a plan, prior to the formation of the Contract, the Contractor shall be under no liability for any damage through work performed under the Contract.

Weather

Completion of Contract can be dependent on weather conditions. Work operations delayed by poor weather conditions will be resumed as soon as conditions allow.

Vandalism

1. Damage through vandalism of part completed work whilst the Contractor is not on site will not be the responsibility of the Contractor.

2. By sending monies to fund or part-fund the proposed project, the Client is deemed to have read and understood this contract and agrees to abide by the terms of agreement set out in it. The terms of this agreement cannot be changed unless agreed by both parties in writing.

Definitions and interpretation for sales

In these terms the following words have the following meanings.

Contract

The contract for the sale and purchase of the Goods;

Delivery Area

Only addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

Goods

The range of plants and garden products (including any instalment of the goods or any parts for them) which are available for purchase from our web site in accordance with the terms;

the Web Site

Our presence on the world wide web, currently accessible via the address greenshoots.uk.com;

the Seller, we, or us

Green Shoots Gardening Limited (our Company number is 4582993 and our registered office is at 6 Elmsleigh Road, Twickenham, Middlesex, TW2 5EG).

Basis of the sale

1. An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.

2. We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.

Details of the order

1. The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).

2. Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

3. The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.

Price of the Goods

1. If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.

2. Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the Goods.

Payment terms

1. We will charge your credit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. Items with a lead time greater than 30 days will be charged up to 7 days prior to dispatch. We accept no liability if a delivery is delayed because you did not give us the right payment details.

2. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.

3. We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

Delivery

1. We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

2. We will aim to deliver the Goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Risk and ownership

1. Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

2. You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Returns/Options to cancel

1. Returns. Please click here to read our Returns Policy.

2. Cancellations. Please click here to read our Cancellation Policy.

Warranties

1. We aim to provide high quality plants and products to our customers. Accordingly, we warrant that where the Goods are products and not already covered by a manufacturer’s guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Where the Goods are hardy plants, we warrant that they are covered by a one year guarantee. If the plant should die of natural causes up to one year after they have been delivered, we will replace it free of charge. We further undertake that they will be in good condition at the time of delivery and will be of the type ordered, or if that type is not available we will let you know by e mail and, if possible, suggest a suitable alternative which is available. If you do not want the alternative suggested, you will be entitled to order another plant or cancel your order, as you wish.

2. The availability, price and colour of plants we sell to you may vary according to seasonal and market availability. We will endeavour to confirm these details when we confirm your order for the plants or prior to delivery. If there have been any material variations, you will have the option of cancelling your order.

Liability

1. We accept unlimited liability for death or personal injury caused by our negligence.

2. If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.

3. We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer. We shall, however, be liable for losses that you suffer as a result of our breach of contract and that could have been contemplated by both you and us at the time the contract is concluded.

4. These terms and conditions do not affect your statutory rights as a consumer.

5. We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Web Site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the Web Site are generally accurate but variations in colour, shape and size must be expected.

6. The content of the Web Site is directed solely at those who access the site from addresses within the Delivery Area.

7. We assume no responsibility for the contents of any other web sites to which this Web Site has links.

Matters out of our control: We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

Copyright

1. All of the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.

2. None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

3. All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.

Privacy

Please read our customer privacy policy, which explains how we will not pass on your details to any third party.

Changes

We reserve the right to make changes to this Web Site and these terms at any time.

Complaints

If you wish to complain about any aspect of our service, please email us at enquiries@greenshoots.uk.com

General

1. Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.

2. If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

3. To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

4. The headings in these terms are for convenience only and will not affect their interpretation.

Governing law and jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

Cut Flowers

Due to their nature, the range of cut flowers on offer are subject to availability. In the event of supply difficulties, we will substitute flowers or packaging of equal quality and value.

Privacy policy

We know that by choosing Green Shoots to deliver your Goods, you’ve placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here’s how we will and, more importantly, will not use the personal information you give us.

This Privacy Policy was most recently updated on 23rd January 2007.

What we collect and why

When you shop with Green Shoots, there are different ways we gather information about you:

When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order. We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you’ve had with our products or services. Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes.
Cookies and Online Marketing Management Tools

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.The European Union Directive on Privacy and Electronic Communications (the “Directive”), which came into force on 31st July 2002, recognises that cookies are a “legitimate and useful tool” for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at aboutcookies.org. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at aboutcookies.org. However, you should be aware that the Green Shoots website (in common with most other shopping web sites) will not work without cookies.
How We Use Your Personal Data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

Dealing with orders and accounts for the supply of our goods and services. Planning and managing Green Shoots business activities, including analysing customers’ shopping habits and preferences. Research.Providing you with information about the products and services we offer. Providing you with any promotional offers that we can arrange from third parties. Assessing your request for delivery of goods from us where we may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies. We may also disclose your address and postcode details to check against by the IMRG Security Alert scheme or any other fraud prevention schemes. Enabling our debt collection agency to collect payment from you should that be necessary.
At all times where we use or disclose your information it will remain secure.

There are only three circumstances where we may share some of your data with others:
With agents (including credit reference agencies, fraud prevention and detection agencies and debt collection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business). To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
How we DO NOT use your personal data

We will never to sell or rent your data to anyone else for their marketing purposes unless you agree otherwise.

Data over the Internet

The internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Green Shoots, you’re agreeing and authorising us to process data this way.

Further information

If you have questions about your personal data or our privacy policy, please contact us at enquiries@greenshoots.uk.com. To see all the information we have about you, and to correct any inaccuracies, write to:

The Company Secretary, Green Shoots Gardening Ltd., PO Box 111, Twickenham, TW2 5WG

Health and safety

Health and Safety at Work etc Act 1974

This is the Health and Safety Policy Statement of
Green Shoots Gardening Ltd.

Our statement of general policy is:

Green Shoots Gardening Ltd. recognises and accepts its responsibility as an employer for providing a safe and healthy workplace for its employees and others (contractors, visitors and members of the general public) who may be affected by its work.

The company undertakes to comply with all statutory health and safety requirements.

Green Shoots wishes to adopt all other reasonably practicable means to eliminate hazards and reduce the risk of injury to its employees and others (contractors, visitors and members of the general public), and the risk of damage to its property.

Green Shoots Gardening Ltd. will ensure that resources are made available to provide:

Plant, equipment and systems of work that are safe and without risks to health;Safe arrangements for the use, handling, storage and transport of articles and substances;A safe place of work with safe access to it and safe egress from it;A healthy working environment;Sufficient information, instruction, training and supervision to ensure all employees are aware of the hazards at their workplace together with the necessary measures to be taken to protect against these hazards; andA monitoring, inspection and auditing procedure to ensure the effective management of health and safety throughout Green Shoots Gardening Ltd.

Environmental policy

Green Shoots Gardening Ltd. recognises that its activities impact upon the environment both through its routine internal operations, its infrastructural development, and through its influence and effects on the wider community. It acknowledges a responsibility for, and a commitment to, protection of the environment at all levels. Green Shoots will comply fully with environmental legislation and is in addition committed to continued efforts to:

Promote environmental management policies and practices at every level of the Company;Increase awareness of environmental responsibilities among staff and contractors;Minimise waste and pollution and develop and operate environmentally sound waste management procedures;Continue to reduce the consumption of fossil fuels and to incorporate long term strategies for energy efficiency into planning and development;Continue to encourage and facilitate modes of transport by staff and contractors which minimise environmental impact, and to apply environmentally friendly principles to the operation of Company owned vehicles;Reduce water consumption;Promote a purchasing policy which will give preference, as far as practicable, to those products and services which cause the least harm to the environment;Avoid wherever practical the use of environmentally damaging substances, materials and processes;Maintain the grounds and buildings of the customers’ and Green Shoots’ property in an environmentally sensitive way, having regard to protection of local natural habitats and preservation of biological diversity;Consider environmental factors in respect of the growth of the Company, seeking as far as is practical to reduce harmful environmental impacts and to integrate new developments into the local environment;Work with other local, national and other agencies as appropriate to promote environmental policies;Progress in implementing this policy will be reviewed annually by the Company.
Last revised: 25th July 2006

Returns policy

At Green Shoots Gardening Ltd we guarantee only to send you the best plants, products and gifts and will inspect everything carefully before it leaves us to make sure it’s in the best condition. We will also do our utmost to package and protect everything so that it doesn’t get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services. Please either phone on 020 8898 8105 between 9 and 5, Monday to Friday, or email enquiries@greenshoots.uk.com
Otherwise write to:
Green Shoots Gardening Ltd
PO Box 111
Twickenham
Middlesex TW2 5WG

Incorrect Goods

If we sent you something you hadn’t ordered and which was not a substitute item (see below), return it within 28 working days unused and in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit you can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods

Products. If you receive a product that is defective, you can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer’s warranty, please contact the manufacturer directly.

Plants

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We may then ask you to send us a photograph so that there is no doubt as to it’s condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it’s going to turn up looking pretty bare. It doesn’t mean there’s anything wrong with it, just that it’s out of season and will perk up when the weather does. Perennial plants won’t even show above the soil level in a pot during the winter, but that doesn’t mean you’ve been fobbed off with a bunch of soil. However, provided that you have contacted us within 7 days of receiving the damaged plant we will be happy to arrange for a refund or replacement.

One year guarantee on plants, shrubs, trees and perennials

Our plants (shrubs, trees and perennials) are all guaranteed for one year after you’ve bought them. If the plant fails in the first 12 months, we will replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. All you have to do is take a picture of the plant, send it in with your order number to enquiries@greenshoots.uk.com, and tell us what the problem is. We will then do our best to sort you out a replacement or refund your money. You will be charged for delivery on replacement items.

Cancellation

You can return anything you’re not happy with within 7 days of receiving it provided it’s not something you’ve tried out and not liked! The analogy would be buying a dress, wearing it for a party and then deciding you no longer want it! The only exceptions to this are Cut Flowers and Christmas Trees.

To cancel an order, please drop us an e-mail at enquiries@greenshoots.uk.com with details of the order you are cancelling.

We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Substitutes

If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar. You can rely on us to choose a plant that’s not only of a comparable size and price but one that fits in with the overall design we’ve worked on with you.